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CERAMENT BONE VOID FILLER transition facts

CERAMENT® | BONE VOID FILLER, formerly sold exclusively in the U.S. through a distributor, is now available directly from BONESUPPORT, the developer and sole manufacturer of CERAMENT.

 

Below are important facts about the distribution transition and how to avoid a disruption in CERAMENT supply.

 

U.S. Customer Service:  

1-877-719-6718

us.sales@bonesupport.com.

1. Who is BONESUPPORT?

BONESUPPORT is a Scandinavian orthobiologics company that develops, manufactures and markets CERAMENT®, an innovative platform portfolio of radiopaque, injectable and drug-eluting bone void fillers that have a proven ability to heal defects by remodeling to host bone in six to twelve months.


Our products are effective in treating patients with fractures and bone voids caused by trauma, infection, disease or related surgery.

2. Does BONESUPPORT have a U.S. organization?

BONESUPPORT's U.S. organization is located in Boston, MA. Our U.S. team is committed to offering the highest level of service and support and minimizing disruption of supply to current CERAMENT BONE VOID FILLER customers.

3. What products will BONESUPPORT be offering in the U.S.?

The CERAMENT BONE VOID FILLER product that we distribute directly is the same product that has been available in the U.S. since FDA clearance in 2008.

4. Can I still get CERAMENT from Zimmer Biomet?

Zimmer Biomet may continue to distribute CERAMENT in the U.S. through May 20, 2019. However, Zimmer Biomet has not placed an order for additional product since notice to terminate their distribution was announced. As a result, their supply of CERAMENT is limited and to ensure uninterrupted access to CERAMENT, users should transition to BONESUPPORT now.

5. When do I need to change suppliers of CERAMENT?

Zimmer Biomet will continue to have non-exclusive distribution rights through May 20, 2019, however, they have a limited supply of CERAMENT and we have no visibility or control over where product is allocated.


BONESUPPORT recommends you make the change now in order to avoid disruption of supply to CERAMENT.

6. Will CERAMENT order codes change under BONESUPPORT's direct distribution channel?

BONESUPPORT has its own unique product codes for CERAMENT. Zimmer Biomet codes will continue to be active until their distribution rights expire on May 20, 2019. To avoid disruption of supply, you are encouraged to change to BONESUPPORT codes now.

ProductNew BONESUPPORT codesZimmer Biomet codes ( valid through 5/20/19)
CERAMENT BONE VOID FILLER 5mL CERAMENT BONE VOID FILLER A0210-09 800-4000
CERAMENT BONE VOID FILLER 10mL CERAMENT BONE VOID FILLER A0210-08 800-4001
CERAMENT BONE VOID FILLER 18mL CERAMENT BONE VOID FILLER A2010-11 800-4002

7. How do I change my supplier of CERAMENT?

Simply complete a New Customer Application form here, call our U.S. Customer Service Department at 1-877-719-6718, or email to: us.sales@bonesupport.com.